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Our Terms, Your Rights, and How We Operate

bd334 sets out clear terms so you know exactly where you stand — from account registration to how we handle your data and payments through bKash, Nagad, and Rocket.

Account TermsPrivacy and DataPayment PolicyBangladesh EligibilityYour Rights
bd334 Our Terms, Your Rights, and How We Operate
SECURITY AND DATA

How We Protect Your Account and Data

Data Handling We collect only the data needed to operate your account — registration details, payment records, and session logs. We do not sell personal data. Retention periods follow applicable data-handling regulations.
Cookie Use Our site uses session cookies for login continuity and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings panel on your first visit.
Account Security Accounts are protected with OTP verification at login and at withdrawal. If you receive an OTP you did not request, change your password immediately and contact support through live chat.
Data Access Requests You have the right to request a copy of the data we hold on your account. Submit a request through the help centre or by email, and we will respond within the timeframe required by applicable law.
CONTACT AND QUERIES

How to Reach Us About Legal Matters

Live Chat Reach our support team directly through the chat icon in the lobby. Available during published hours, with responses handled in English for Bangladesh account holders.
Email Support Send legal or account queries to our support address found in the footer. We aim to respond within one business day, with detail on the specific policy section that applies.
Account Help Centre Your account dashboard includes a help section covering common policy questions — account limits, wallet verification steps, and how to raise a data access request.

Common Legal Questions Answered

These terms apply to anyone who opens an account on bd334. Access is subject to your local law and eligible regions — if you are unsure, check the rules that apply where you are before registering.

When you add a mobile wallet for withdrawals, we match the registered number to your account name. If there is a mismatch, our team will contact you for a short verification step before the withdrawal clears.

Accounts can be suspended immediately if we detect fraudulent activity or policy violations. In most cases we will notify you by email and give you a path to query the decision through our support channel.

Submit a data access request through the help centre in your account dashboard or by emailing our support address. We will respond within the timeframe required by the data-handling rules that apply to your account.

If your account is closed for a policy breach involving fraudulent activity, any balance linked to that activity may be forfeited. For closures unrelated to fraud, withdrawable balances are returned to your verified wallet.

We share data only where it is required to process your payments — for example, confirming a Rocket or Nagad transfer with the relevant payment processor. We do not sell or trade your personal information.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.